PWL More

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PWL More

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Privacy Policy

 

Privacy Policy

Effective Date: [Insert Date]

Privacy Policy for PWL and More

At PWL and More ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products, including tumblers, jewelry, sublimation products, handbags, and other accessories.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely by our payment providers; we do not store your full payment card information)
  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer service
  • Send order confirmations and shipping updates
  • Respond to inquiries
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Send promotional emails and marketing communications (only if you choose to receive them)
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Email marketing services
  • Analytics providers

These third parties only receive the information necessary to perform their services and are expected to protect your information.

We may also disclose information if required by law or to protect our legal rights.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic
  • Measure marketing performance

You can control or disable cookies through your browser settings, although some website features may not function properly.

Email Marketing

If you subscribe to our mailing list, we may occasionally send promotional emails regarding new products, special offers, or updates.

You may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us directly.

Payment Security

Payments are processed through secure third-party payment providers. We do not store your full credit or debit card information on our servers.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request a copy of the information we hold about you

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

PWL and More

Email: pwlcomeback143@gmail.com

Website: pwlmore.com

Business Address: 610 West Moro Dr. Moro, IL. 62067

 

Shipping & Returns Policy

Effective Date: July 27, 2026

Shipping Policy

Thank you for shopping with PWL and More! We appreciate your business and strive to carefully prepare each order before shipping.

Order Processing

  • Most orders are processed within 7–10 business days.
  • Custom, personalized, or handmade items may require additional processing time depending on order volume and product availability.
  • Orders are processed Monday through Friday, excluding weekends and holidays.

Shipping

  • Shipping times vary depending on the shipping method selected and the carrier.
  • Once your order has shipped, you will receive a tracking number (when available).
  • PWL and More is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided and the package is returned to us, the customer is responsible for paying any additional shipping costs to have the package reshipped.

Lost, Stolen, or Damaged Packages

Once your order has been turned over to the shipping carrier, PWL and More is not responsible for lost, stolen, delayed, or damaged packages.

If your package is lost or damaged during transit, please contact the shipping carrier directly to file a claim. We will gladly provide any documentation needed to assist with the claim.

Returns & Refunds

Due to the nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds for:

  • Customized or personalized products
  • Sublimated products
  • Tumblers
  • Jewelry
  • Handbags
  • Clearance or sale items
  • Any item that has been used, worn, washed, or altered

Please review your order carefully before completing your purchase.

Refund Exceptions

In rare circumstances, PWL and More may approve a return or refund at our sole discretion, such as if you receive the wrong item or an item arrives with a verified manufacturing defect.

If a return is approved:

  • The customer is responsible for all return shipping costs.
  • Original shipping charges are non-refundable.
  • Returned items must be unused, in their original condition, and in their original packaging.
  • Refunds, if approved, will be issued only after the returned item has been received, inspected, and approved.

Damaged or Incorrect Orders

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue.
  • Clear photographs of the item and the shipping packaging.

Failure to notify us within 48 hours may result in the claim being denied.

Order Cancellations

Orders may only be canceled before production or processing begins.

Once production has started on a custom or personalized item, the order cannot be canceled.

Product Information

Many of our products are handmade or created using sublimation. Slight variations in color, design placement, and finish are normal and are not considered defects.

Product colors may vary slightly due to differences in monitor and mobile device display settings.

Holiday & High-Volume Orders

During holidays, sales events, or periods of high order volume, processing times may exceed 7–10 business days. We appreciate your patience and will keep you informed of any significant delays.

Contact Us

If you have any questions regarding our Shipping & Returns Policy, please contact us:

PWL and More

Email: pwlcomeback143@gmail.com

Website: https://pwlmore.com


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